Customer Success Representative

Overview

Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Representative at Radancy, you’ll work collaboratively to ensure the satisfaction and retention of our customers by providing exceptional customer service and support of our cloud-based platform. Interacting daily with your customers and teams, you’ll help execute data-driven strategies that fully maximize ROI across our Radancy Talent Acquisition Cloud. Your elevated customer relations skills, resourcefulness, and ongoing eagerness to learn will drive success in this role. This entry level role is your gateway to many different career paths at Radancy.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.

Responsibilities

• Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
  • Create insertion orders and project request forms to administer media and programmatic requests
  • Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
  • Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Qualifications

• 0-1 years of experience with a desire to learn new skills in the software industry
• Strong project and time management as well as organizational skills
• Excellent attention to detail
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Tech: We leverage transformative technology to optimize talent acquisition strategies.
• Impactful Solutions: Our work makes a difference, strengthening organizations and connecting people to meaningful careers.
• Data-Driven Results: We deliver data-driven, strategic solutions that increase ROI and drive performance.
• Supportive Teams: Collaboration empowers our growth and success, with a focus on well-being and professional development.

Location: This role is hybrid, with a requirement of 2 days in the office. 

 

Life and Wellness at Radancy: At Radancy, we prioritize your well-being and offer a comprehensive range of benefits and perks designed to enhance your life, both professionally and personally. Our total rewards package reflects our commitment to ensuring you have the support you need to thrive. Here's a glimpse of what you can expect:

 

• Medical including plans with 100% coverage for most in-network services, Dental, Vision, Life and AD&D Insurance, Supplemental Life Insurance, Health Care FSA, Dependent Care FSA, Transportation FSA, Parking FSA , Employee Assistance Program (EAP)
• The Radancy Give Back Day Program allows our employees to contribute to their communities by volunteering one day per quarter. This initiative promotes collaboration and enriches lives while supporting local organizations chosen by each office location.
• Experience a range of 9 dynamic diversity programs, coordinated by ERGs and Marketing, including 48+ live sessions and 25 individual of Each One Teach One content. From wellness initiatives like Mental Health Moments and Mindfulness Club to educational events such as Pronouns Workshop and Dialogues Panels, our programs are rooted in education and intention, fostering a culture of inclusivity and growth.
• As part of our Onboarding Recognition Program, you can thank those who helped you settle in by sharing eGift cards. It's one of the ways we appreciate your contribution and value the relationships you build here.
• Opportunities for professional development and career growth in a dynamic global company. 

Salary Range: USD $45,000.00 – $50,000.00*
*The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.

 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.