Integration Specialist, Global Customer Support

Overview

Radancy thrives on the success of our customers, and we are seeking a highly capable Integration Specialistto join our Global Customer Support organization. This role plays a critical part in supporting and maintaining integrations across Radancy’s Talent Acquisition Cloud, with a primary focus on ATS job feeds including bi-directional and applicant/candidate data integrations. 

What does a great Integration Specialist do?

The Integration Specialist operates as a Level 2 (L2) technical specialist, partnering closely with Customer Support, Product, Engineering, and external integration vendors to ensure integrations are reliable, accurate, and scalable. This role requires strong technical fundamentals, disciplined execution, and the ability to independently diagnose and resolve complex data and integration issues in a fast-paced SaaS environment.  

Responsibilities include, but are not limited to: 

• Own the configuration, support, and ongoing maintenance of ATS integrations, including job feeds and applicant/candidate data flows. 

• Troubleshoot and resolve escalated integration issues related to data accuracy, mapping, delivery failures, and system mismatches. 

• Analyze structured data files (XML, JSON, delimited formats) to identify errors, inconsistencies, and integration defects. 

• Validate field mappings and data transformations across internal systems, ATS platforms, and middleware solutions. 

• Partner with Customer Support Specialists to resolve integration-related escalations and ensure smooth customer handoffs. 

• Monitor integrations post-go-live to ensure stability, data quality, and ongoing performance. 

• Coordinate with Engineering and Product teams when issues require code-level changes or platform enhancements. 

• Manage communication across stakeholders to ensure alignment, clear timelines, and documented outcomes for complex or escalated integration issues. 

• Work with third-party vendors and middleware providers to support, troubleshoot, and enhance integration workflows. 

• Document root causes, resolutions, and best practices to continuously improve internal knowledge bases and operational playbooks. 

• Support data migrations, system enhancements, and quality assurance testing related to integrations as needed. 

• Follow established escalation, documentation, and change-management processes to ensure repeatable and scalable delivery. 

• Provide technical consultation to clients and internal teams to aid in determining data integration solutions best suited for their needs 

• Manage communication between developers and stakeholders to maintain best practices and meet expected timelines for complex or escalated projects 

• Assist with software technical documentation as needed 

Requirements for consideration

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field. 

• 1–3 years of experience supporting or delivering software integrations in a SaaS or technology-driven environment. 

• Hands-on experience working with structured data formats such as XML and JSON. 

• Working knowledge of integration technologies including APIs (REST and/or SOAP), FTP/SFTP, and web services. 

• Experience troubleshooting data feeds, system integrations, or middleware-based solutions. 

• Strong attention to detail, alomng with analytical and problem-solving skills with a structured, methodical approach to troubleshooting. 

• Ability to manage multiple priorities and work independently in a fast-paced, operational environment. 

• Strong written and verbal communication skills, with the ability to document technical issues clearly and concisely. 

• Familiarity with software development concepts, release cycles, and defect triage processes. 

• Excellent communication (oral and written), interpersonal, and organizational skills 

• Proficiency with Microsoft Office and standard collaboration tools. 

Preferred Qualifications

• Experience supporting integrations with ATS platforms such as Workday, iCIMS, SAP, or similar systems. 

• Exposure to applicant tracking, recruiting, or HR technology ecosystems. 

• Experience working with middleware or integration platforms. 

• Prior experience working in a global delivery or offshore support model. 

• Familiarity with ticketing and work management systems (e.g., JIRA, Zendesk) 

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.