Customer Success Representative- Digital Media

As a Customer Success Representative (CSR) at Radancy, you’ll be part of a dynamic team that delivers world-class recruitment marketing and employer branding solutions. You’ll support the Customer Success and Media teams in executing campaigns, managing internal processes, and ensuring client satisfaction through smooth coordination, quality deliverables, and proactive communication.

Key Responsibilities

• Support the Customer Success team in day-to-day client operations, ensuring timely updates and accurate tracking of deliverables.
• Manage Minutes of Meetings (MoMs), Work-in-Progress (WIP) reports, timelines, and project documentation.
• Coordinate with media vendors and internal teams (Creative, Strategy, Analytics, Finance) to ensure seamless campaign execution.
• Assist in campaign trafficking, monitoring, and reporting, ensuring performance KPIs are met.
• Maintain project management tools (Workfront, trackers, status sheets) to ensure visibility across teams.
• Identify potential delivery gaps, flag risks early, and propose effective solutions.
• Contribute to post-campaign insights, presentations, and performance summaries.
• Uphold strong internal quality control standards and represent Radancy’s customer-first approach.

Qualifications & Skills

• 1+ year of experience in a client-facing or customer success role in digital media, marketing, or advertising.
• Working understanding of digital marketing channels (LinkedIn, Google, Meta, Programmatic, etc.).
• Excellent communication, presentation, and relationship-management skills.
• Strong organizational and multitasking abilities with keen attention to detail.
• Proficiency in MS Office / Google Workspace; familiarity with project management or CRM tools preferred.
• A fast learner with problem-solving and analytical thinking skills.
• Bachelor’s degree in Marketing, Communications, or Business preferred.
• Exposure to SaaS products or media/marketing technology platforms is an advantage.

What You’ll Gain

• Hands-on experience in managing employer branding and recruitment marketing campaigns for top global brands.
• Cross-functional exposure across media, analytics, and creative disciplines.
• Opportunity to grow into a Customer Success or Account Management role with increasing ownership and client interface.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.