Customer Success Representative

Overview

About this role

Radancy is transforming how companies connect with candidates through our industry-leading, global, SaaS talent acquisition platform.  At Radancy, we connect people with their calling and companies around the world with suitable candidates. With our industry-leading SaaS talent acquisition platform, we are changing the way companies connect with applicants.

On the Customer Success team, you will work on implementing customer projects and turning global companies into successful employers - cross-media and multinational, from creation and brand development, to media and metrics to software. And all of this for some of the largest global brands. This role can be your entry into the world of recruitment technology and at Radancy.

Responsibilities

• Tasks Management and coordination of all project-related assets
• Creation of offers and bookings as well as data management in billing and ticket systems
• Checking deliveries before shipping to customers and creating reports
• Ensuring excellent customer service and support through effective communication and attention to detail
• Collaboration in the Customer Success Team to achieve customer goals
• Collaboration with internal teams from different product areas and management of support tasks
• Representing customer interests internally and mediating between customers, project management and creation

Skills and expectations

• Initial work experience in project or account management desirable
• Customer focus, attention to detail, organizational strength and problem-solving skills.
• Excellent communication skills (oral and written)
• Fluent in German and very good written and spoken English

Benefits

• Attractive holiday package including 25 days of holiday, birthday off, Christmas Eve, New Year's Eve and 3 Radancy Wellbeing Days when the office is closed
• Hybrid working environment with at least 2 days per week in our office near Hamburg's Inner Alster
• Quarterly team events
• Subsidy for the Deutschlandticket
• Company pension plan and employee discounts
• Subsidy for a fitness and wellness program
• Opportunity for an additional day off per quarter to give back to the community because we believe in social commitment

The minimum annual gross salary according to the Collective Agreement based on the Austrian law for this position is EUR 43.078,00 / EUR 3.077 per month. This includes full health insurance, occupational accident insurance, a public pension scheme, and public unemployment insurance.

Radancy is the global leader in recruiting technology. We offer intelligent solutions to employers' most pressing challenges and deliver results that make them strong for the future. We're revolutionizing the way companies find and hire talent by enriching our Talent Acquisition Cloud with rich data and deep industry knowledge. At Radancy, we welcome all qualified candidates, regardless of their backgrounds, and we're actively working to create an inclusive work environment where our teams can thrive.