Customer Success Manager

Overview

Who We Are

Radancy is the one-stop shop for organizations seeking intelligent solutions to their most critical recruitment challenges. Our integrated platform, enriched with valuable data and deep industry knowledge, is transforming how employers attract, engage, and retain top talent. We are proud to partner with leading organizations such as the Ministry of Defence, the Tax Authority, the City of Rotterdam, ING, and NS, helping them create distinctive employer brands and attract the right talent for the future. Our diverse services range from developing Employer Value Propositions (EVPs) and employer branding to creating strategic media plans and innovative creative concepts and building complete recruitment sites on our Talent Acquisition Cloud platform or RudderCMS. As the market leader in the Netherlands, we have everything needed under one roof: expertise, experience, and the latest insights. As part of our global network, you can rely on our team of 65 experts in the Netherlands and the knowledge and support of approximately 1,200 colleagues worldwide.

What You’ll Do

As a Customer Success Manager, you will guide our clients throughout the talent journey—from initial orientation to the final application. This includes setting up recruitment sites, employer branding and recruitment campaigns, referral programs, programmatic advertising, and optimizing existing products and services. You will understand your client's needs and concerns, ensuring their feedback is heard, and provide them with the advice and support they need to attract and recruit the right talent.

Your responsibilities will include:

Taking full responsibility for your client portfolio.

Proactively advising and acting as a trusted partner for our clients.

Preparing clear (de)briefings for both our clients and internal teams.

Maintaining solid relationships with your clients and understanding their needs and challenges.

Translating client feedback, goals, and needs into actionable insights for our internal teams to improve our products and services.

Analyze data and KPIs and make optimization recommendations based on individual client objectives.

Prepare, organize, and follow up on quarterly evaluation sessions with clients.

I'd like for you to identify potential growth and expansion opportunities promptly.

Who You Are

You have completed at least a Bachelor's degree.

You have at least three years of relevant experience in customer-focused consulting services or account management (HR and SaaS experience is a plus).

You are comfortable analyzing and interpreting various types of data and information.

You have strong coordination skills and can manage relationships between internal and external stakeholders.

You possess excellent communication skills and demonstrate diplomacy, tact, and calmness when dealing with client issues and escalations.

You are responsible, proactive, decisive, and a team player.

You are fluent in Dutch and have a good command of English.

You are flexible, as your workplace will vary between Capelle a/d IJssel, client locations, home, or wherever your laptop takes you.

What We Offer

We offer a competitive salary, a comprehensive benefits package, and an excellent pension plan. But please don't be your only motivation. We provide you with a unique opportunity to develop yourself further. You’ll work with specialists in creation, design, front- and back-end development, media, and research. You’ll collaborate with young, driven individuals in various teams from whom you can learn much.

Furthermore, you’ll also work with professional clients who, like you, are experts in communication. All of this takes place in an environment where it’s not about where or when you work, but about what you contribute to our client's success. Oh, and did we mention we have our chef on staff?

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all our employees can thrive. If you need any accommodations during the application process, please get in touch with us at recruiting@radancy.com, and we will work with you to meet your needs.