IT Support Technician

As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.   

The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office.  Communications skills are critical.  

What does a great IT Desktop Support Technician do?

• Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures. 

• Deploy and re-image workstations (Mac & PC) for new and existing users. 

• Troubleshoot workstation hardware and software problems.  Perform hardware repairs when needed. 

• Maintain asset inventory of equipment for site (PCs, printers, servers, etc.). 

• Maintain cleanliness and organization of local office server room. 

• Configure and administer local phone system and coordinate wiring within network switch closet. 

• Be the local expert for all technology related issues. 

• Provide technical support for Macintosh hardware and OS. 

• Share job responsibilities and knowledge within the Team. 

• Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs. 

• Manage virtual and physical server environment for offices. 

• Manage and maintain office copiers and network printers 

• Answer limited number of support desk phone calls 

Requirements for consideration

• Must have experience supporting Apple Mac environments and Mac OSX. 

• Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.  

• Experience with remote support solutions. 

• Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring. 

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. 

Our Benefits:

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Salary Range: USD $50,000.00 – $57,000.00* 
*The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.