Customer Success Representative

Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Representative at Radancy, you’ll work collaboratively to ensure the satisfaction and retention of our customers by providing exceptional customer service and support of our cloud-based platform. Interacting daily with your customers and teams, you’ll help execute data-driven strategies that fully maximize ROI across our Radancy Talent Acquisition Cloud. Your elevated customer relations skills, resourcefulness, and ongoing eagerness to learn will drive success in this role. This entry level role is your gateway to many different career paths at Radancy. 

Responsibilities:

• Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
  • Create insertion orders and project request forms to administer media and programmatic requests
  • Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
  • Maintain accurate data and project details and enter into billing and ticketing systems
• Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers’ strategy
• Provide excellent customer service and support through effective communication and a high attention to detail
• Keep up to date with product developments and best practices

Qualifications:

• 0-1 years of experience with a desire to learn new skills in the software industry
• Strong project and time management as well as organizational skills
• Excellent attention to detail
• Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
• B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Our Benefits: 

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

We believe in more than just compensation: We champion work-life balance and embrace diversity, equity and inclusion by cultivating a dynamic, supportive culture where every voice contributes to our success. With flexible wellness programs and a mission-driven environment, you’ll thrive as part of a team shaping the future of talent acquisition.

Salary Range: USD $45,000 – $50,000

*The above range is based on a wide array of factors unique to each candidate including, but not limited to, skill set, years and depth of experience, certifications and specific office location.

Location: This role is hybrid, with a requirement of 2 days in the office.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.