Identity Operations Engineer

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

About the Role

Radancy is looking for an Identity Operations Engineer to run the corporate identity and collaboration platforms that support our employees across the United States, Europe, and India.

Based in our Bengaluru office, you will own the day-to-day operation of our Entra ID and Microsoft 365 environment, including account lifecycle, access administration, platform support, and email threat triage. You will work closely with our US-based infrastructure and security team, clearing routine work ahead of the US business day and partnering with colleagues in Europe during their working hours.

This is a hands-on operational role with a clearly defined scope. Identity architecture, application integration, conditional access design, and network security are owned by our Lead Infrastructure & Security Engineer. You will execute within those decisions, escalate rather than work around them, and document the procedures that make recurring work repeatable and portable across time zones.

Responsibilities

• Execute account lifecycle end to end, including provisioning, attribute changes, deprovisioning, and offboarding evidence for employees joining, moving within, and leaving the business.

• Administer Entra ID groups, roles, and Microsoft 365 licensing, including membership changes, privileged role activation requests, and scheduled access removals.

• Process application access requests against our approved entitlement catalog and support recurring access reviews with the evidence our compliance and audit teams require.

• Administer Exchange Online, SharePoint Online, OneDrive, and Teams, covering mailbox and site lifecycle, permissions, sharing configuration, and content restoration.

• Triage user-reported phishing, review and release quarantined mail, apply approved sender and domain blocks, and escalate confirmed account compromise immediately.

• Execute pre-approved standard changes such as monthly patching cycles and scheduled maintenance, and prepare the supporting change advisory documentation.

• Own an assigned service desk queue against agreed response and resolution targets, maintaining accurate ticket records for all privileged actions.

• Document recurring tasks as runbooks so routine work can be performed consistently and handed off cleanly between regions.

Qualifications

• 5 or more years of experience in corporate IT operations, including at least 3 years administering Microsoft 365 and Entra ID.

• Hands-on experience with Entra ID user, group, role, and license administration, including Privileged Identity Management activation workflows.

• Experience administering Exchange Online, including PowerShell-based administration.

• Experience administering SharePoint Online and OneDrive, including permission management and content restoration.

• Working knowledge of Microsoft Defender for Office 365, including quarantine management and admin submission workflows.

• Experience working a ticket queue to defined service levels in Jira Service Management or a comparable ITSM platform.

• PowerShell scripting sufficient to automate routine and bulk administrative tasks.

• Strong written communication in English, with the ability to document work that colleagues in other time zones rely on without a live handover.

Desirable

• Microsoft certification such as MS-102, SC-300, or AZ-104.

• Experience supporting United States and European stakeholders from a global capability or shared services center.

• Experience operating under formal change management and familiarity with ITIL practices.

• Exposure to Citrix or virtual desktop environments.

Work Location

Hybrid Work Model: This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.

• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.

• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.