Customer Success Manager

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

About the Role

Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you'll drive the successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our customers. You'll be the primary contact for assigned accounts, working closely with your customers to understand their business objectives while proactively leveraging our data-driven platform to optimize their hiring outcomes and investment. Your exceptional organizational and communication skills, understanding of our platform and its value to our customers will help you succeed in this role. Through cross-functional team collaboration you'll ensure your customers are meeting their goals and KPIs.

The Customer Success Manager, High-Volume Talent Marketing is a specialized role focused on recruitment marketing execution for one of our largest enterprise clients. You'll work directly with Talent Acquisition leads and hiring teams across multiple business units to ensure recruitment marketing programs are delivering against hiring goals, on time and with clear communication at every step. You'll be trusted to operate independently in client conversations, manage day-to-day execution without heavy oversight, and know when to bring in senior leads for escalation or strategic guidance.

What does a great Customer Success Manager do?

• Own recurring client meetings with Talent Acquisition leads and hiring teams across multiple business units, ensuring priorities are captured and work is moving

• Write clear internal briefs that translate client needs into direction for media, creative, analytics, content, and strategy teams

• Build client-facing decks, meeting recaps, status updates, and performance materials on time and without prompting

• Monitor recruitment marketing, paid media, and job advertising activity to ensure programs are pacing toward hiring goals

• Track active workstreams, timelines, and open items to ensure nothing slips and deadlines are met

• Turn campaign data, market inputs, and hiring updates into clear takeaways and practical recommendations

• Ask thoughtful questions to bring structure to ambiguous or fast-moving situations

• Surface risks, gaps, delays, or escalation needs to senior leads with context and a recommended path forward

Qualifications

• 3+ years of experience in recruitment marketing, talent acquisition, staffing, media, account management, customer success, client services, or a related field

• Experience supporting high-volume hiring environments such as retail, call center, field, frontline, hourly, sales, or distributed workforce roles

• Proven ability to run meetings, manage follow-up, and communicate clearly with clients and internal teams without heavy oversight

• Ability to build client-ready materials including briefs, recaps, status updates, and presentations

• Comfort reviewing campaign data, performance trends, and recruitment funnel metrics

• Familiarity with paid media, job advertising platforms, recruitment marketing, or employer brand programs

• Strong organization, follow-through, attention to detail, and judgment

• Agency or enterprise client experience is a plus

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture: 

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward. 

• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose. 

• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support. 

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities. 

Location: This role is in our Atlanta or New York City Office, with a requirement of 3 days in the office. 

Our Benefits: 

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 

• Comprehensive medical coverage, with dental, vision and life insurance 

• Competitive 401(k) plan with employer matching 

• Unlimited flexible time off (FTO) 

• World-class training that keeps you at the forefront of innovation 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.