Resource Management Specialist

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

About the Role

As a Resource Management Specialist within Radancy's Global Delivery Center (GDC), you will play a critical role in ensuring our global delivery teams have the right people assigned to the right work at the right time.

Working across Digital, Creative and Customer Delivery teams, you will coordinate resource allocation throughout the full project lifecycle, partnering closely with Project Managers, Customer Success, Delivery Managers and functional leaders to balance customer demand, skills, capacity and business priorities.

You will help maximise utilisation, identify project blockers before they impact delivery, and provide the visibility needed to ensure projects are delivered efficiently and successfully for customers across the globe.

This is a highly collaborative role requiring excellent organisational skills, commercial awareness and the ability to work across multiple regions, teams and priorities in a fast-paced SaaS environment.

Responsibilities

Resource Planning & Allocation

• Own day-to-day resource allocation across Digital, Creative and Customer Delivery teams.

• Assign resources based on skills, availability, customer priorities and project requirements.

• Coordinate resource assignments across the full project lifecycle, from project initiation through to delivery and post-launch support.

• Continuously monitor project demand and adjust resource plans as priorities change.

• Balance workloads across global teams to maximise utilisation while maintaining delivery quality.

Capacity & Demand Management

• Maintain accurate resource schedules and forward-looking capacity plans.

• Monitor utilisation across teams and identify opportunities to improve efficiency.

• Identify project blockers, scheduling conflicts and delivery risks early.

• Escalate capacity or delivery issues with clear recommendations and mitigation plans.

Project Delivery Support

• Partner with Project Managers to understand upcoming demand, milestones and delivery timelines.

• Validate resource availability before project commitments are made.

• Support changes resulting from scope updates, customer priorities or project delays.

• Help ensure projects remain appropriately staffed throughout delivery.

Operational Excellence

• Maintain accurate resource allocation data within resource planning and project management systems.

• Produce regular reporting on utilisation, capacity, forecasting and demand.

• Support continuous improvement of resource management processes and planning practices.

• Promote consistent global resource management standards across delivery teams.

• Identify opportunities to improve planning, scheduling and operational efficiency.

Collaboration

• Act as the central coordination point between Project Management, Customer Success, Creative, Digital Delivery and functional leadership.

• Build strong relationships with stakeholders across multiple regions.

• Facilitate conversations to resolve resource conflicts while balancing customer needs and business priorities.

• Communicate resource availability, risks and changes clearly to delivery stakeholders.

Qualifications

Essential

• 4+ years' experience in Resource Management, Traffic Management, Workforce Planning, Project Coordination or a similar operational role.

• Experience supporting multiple concurrent projects within a SaaS, technology, digital business or professional services environment.

• Strong organisational and planning skills with exceptional attention to detail.

• Excellent stakeholder management and communication skills.

  Ability to manage competing priorities within a fast-paced global environment.

• Strong analytical skills with the ability to interpret utilisation, forecasting and capacity data.

• Advanced Microsoft Excel skills with good knowledge of Microsoft Office.

• Experience using project management and/or resource planning tools.

• Fluent written and spoken English.

Desirable

• Experience supporting global or distributed teams.

• Experience working within Agile or hybrid delivery environments.

• Understanding of digital delivery, creative production or software implementation projects.

• Experience working with offshore or global delivery centres.

Work Location

Hybrid Work Model: This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.

• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.

• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.