Sales Operations Analyst

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

About the Role

Radancy is seeking a high-impact Sales Operations Analyst to support our global Revenue organization through data-driven insights, system optimization, and reporting excellence.

This role sits at the center of Salesforce, Gong, and Revenue Analytics, enabling leadership with actionable insights, improving sales process execution, and ensuring the integrity of our revenue data.

The ideal candidate combines strong Salesforce administration skills, analytical rigor, and business acumen, with a bias toward automation and continuous improvement.

What does a great Sales Operations Analyst do?

• Administer and enhance Salesforce (objects, fields, validation rules, flows, and automations) to support sales and revenue workflows

• Partner with Sales, Marketing, and Customer Success to translate business requirements into scalable Salesforce solutions

• Maintain data integrity, governance, and system performance across pipeline, forecasting, and account management

• Support ongoing enhancements to CPQ, lead routing, and opportunity management processes

Reporting, Dashboarding & Analytics (Core)

• Build and maintain executive dashboards and operational reporting in Salesforce and BI tools

• Deliver insights on pipeline health, conversion rates, stage movement, and forecast accuracy

• Analyze trends across segments (Mid-Market, Enterprise) and sales motions (new logo, expansion, renewal)

• Support recurring business reviews (QBRs, forecast calls, board reporting) with clean, actionable analytics

Gong Reporting & Deal Intelligence (Required)

• Analyze Gong data to surface deal risk signals, win/loss insights, and rep performance trends

• Build reporting frameworks that connect Gong insights to Salesforce pipeline and outcomes

• Partner with Sales Leadership to identify coaching opportunities and improve deal execution

• Support enablement initiatives by translating conversation intelligence into best practices

Process Improvement & Revenue Operations Support

• Drive improvements to sales processes aligned with defined Rules of Engagement and lifecycle governance

• Identify bottlenecks in pipeline flow and recommend systemic fixes (automation, process, or reporting changes)

• Collaborate cross-functionally to ensure alignment across Sales, Marketing, and Customer Success

• Support territory planning, account segmentation, and pipeline coverage analysis

Automation, AI & Advanced Capabilities (Preferred)

• Design and implement Salesforce Flows and automations to reduce manual work and improve data quality

• Support Account Engagement (marketing automation) reporting and integration with Salesforce

• Contribute to development of AI-driven workflows, prompts, or internal agents to enhance productivity (e.g., deal insights, reporting automation, content generation)

• Evaluate and operationalize emerging tools that improve revenue efficiency

Qualifications

• 3–6 years in Sales Operations, Revenue Operations, or related analytical role

• Hands-on experience with Salesforce Administration (configuration, reporting, dashboards)

• Proven experience building sales reporting and executive dashboards

• Experience working with Gong (or similar conversation intelligence platform) for reporting and analysis as well as Triggers

Technical Skills

• Strong Salesforce knowledge (standard objects, reporting, dashboards, data model)

• Advanced Excel / data analysis skills (pivot tables, modeling, data validation)

• Ability to synthesize large datasets into clear insights and recommendations

• Familiarity with sales tech stack (e.g., CRM, marketing automation, enrichment tools)

Core Competencies

• Analytical problem solver with attention to detail and data accuracy

• Strong communication skills with ability to present insights to senior stakeholders

• Process-oriented mindset with focus on scalability and efficiency

• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications (Nice-to-Have)

• Salesforce certifications (e.g., Administrator)

• Experience with Salesforce Flows, CPQ, or advanced automation

• Experience with Account Engagement (Pardot)

• Exposure to AI tools, prompt engineering, or agent/workflow development

• Familiarity with B2B SaaS sales models and enterprise sales cycles

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture: 

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward. 

• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose. 

• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support. 

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities. 

Our Benefits: 

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 

• Comprehensive medical coverage, with dental, vision and life insurance 

• Competitive 401(k) plan with employer matching 

• Unlimited flexible time off (FTO) 

• World-class training that keeps you at the forefront of innovation 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.