Customer Success Manager- Digital Media

As a Customer Success Manager (CSM) at Radancy, you’ll lead end-to-end delivery for some of the world’s most recognized employer brands. You will serve as the strategic and operational link between clients, internal teams, and media partners — ensuring flawless campaign execution, performance insights, and long-term client satisfaction. This role blends project management, client consulting, and digital media expertise in a fast-paced, collaborative environment.

Key Responsibilities

• Serve as the primary client contact, managing relationships, expectations, and delivery across digital media, creative, and analytics workstreams.
• Lead campaign planning, execution, and performance tracking in partnership with internal strategy, media, and analytics teams.
• Own WIP reports, project plans, and delivery timelines, ensuring adherence to SLAs and proactive risk management.
• Collaborate with media vendors and platform partners (LinkedIn, Meta, Google, Programmatic, DOOH, etc.) for seamless campaign activation and optimization.
• Drive status reviews, QBRs, and performance presentations, translating data into actionable insights for clients.
• Ensure accurate tracking of deliverables, budgets, and hours through Workfront and reporting tools, maintaining strong operational discipline.
• Identify growth opportunities, upsell solutions, and strengthen Radancy’s strategic value for clients.
• Mentor and guide Customer Success Representatives and cross-functional team members to deliver consistent quality and alignment.
• Partner with internal leadership to continuously improve processes, documentation, and client experience.

Qualifications & Skills

• 4–7 years of experience in Customer Success, Account Management, or Client Servicing, preferably in digital media, advertising, or marketing technology.
• Deep understanding of the digital marketing ecosystem — including media planning, campaign management, and analytics.
• Strong project management and multitasking skills, with the ability to prioritize and lead multiple accounts or workstreams.
• Excellent communication, presentation, and client relationship management abilities.
• Proficiency in Excel, PowerPoint / Google Slides, and exposure to Workfront, Asana, or similar PM tools.
• Analytical mindset with a focus on insights, optimization, and performance storytelling.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus.

What You’ll Gain

• Ownership of key enterprise client relationships and strategic campaigns.
• Exposure to global stakeholders, diverse digital channels, and innovative employer branding solutions.
• A collaborative environment with clear pathways to growth into Senior CSM or Client Strategy leadership roles.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.