Customer Success Manager

Overview

Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you’ll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary responsibility will be to serve as the main point of contact for assigned accounts, forging strong and lasting relationships while strategically leveraging our data-driven platform to optimize their hiring outcomes and ROI. Your exceptional organizational and communication skills, coupled with a deep understanding of our platform and its value proposition, will be instrumental in achieving success in this role. Through close collaboration with cross-functional teams, you will ensure that our customers meet their goals and key performance indicators (KPIs) effectively. 

Key Responsibilities

• Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs 

• Build and execute media and creative strategies to solve customer’s hiring and talent attraction challenges.  

• Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers 

• Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components 

• Proactively identify and address potential customer issues and concerns, while managing multiple workstreams 

• Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams 

• Analyze data to extract insights to inform actionable changes that will accelerate performance 

• Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials 

• Educate and inform customers on platform updates and training 

• Monitor and report on customer engagement and adoption of Radancy products 

• Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy 

Required Skills and Experience

• 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services 

• Strong understanding of digital media landscape 

• Ability to manage creative, software and media projects 

• Strong communication, presentation and interpersonal skills 

• Proven ability to manage and prioritize multiple tasks and projects 

• Strong problem-solving and analytical skills 

• Bachelor's degree in business, marketing or a related field preferred 

• Experience with SaaS products and professional services highly valued 

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.